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FAQs

Payments

What method of payments do you accept?

We securely accept all major credit cards.

Why am I charged before my order is shipped?

Our payment provider automatically & securely processes your order immediately after it is placed.

 

My Existing Order

What if I need to modify my order?

If you would like to add items to your existing order, please place an additional order. We do not store your credit card information and cannot process changes made after the order is placed.

How do I cancel my order?

Cancellations are only accepted for full-priced items, within 60 minutes after an order is placed.

 

Shipping

Where does Eunovation ship?

We provide free worldwide shipping to over 200 countries & regions.

What shipping methods do you offer?

- Standard international shipping: USPS, DHL, UPS, ePacket. We are currently working on an express option.

How much does shipping cost?

We offer FREE international shipping. Please note, duties and other international shipping charges are non-refundable.

When will I get my order?

Please note that we require 3 to 5 working days on average to fulfill your order before dispatching it.  Rest-assured we are doing everything in our power to get your order to you as soon as possible!  Once your order is dispatched, depending on your country or region, estimated delivery time is between 7 to 20 business days.  Please consider any holidays that might impact delivery times.

 

Returns

What is your return policy?

Overview

  • Return the new, unopened items to us within 30 days of delivery.
  • Simply contact our support team at support@eunovation.com if you have any questions regarding your return.
  • For any product valued over $75 you should consider using a trackable shipping service or purchasing shipping insurance.
  • Please be considerate when placing your order to choose the correct size, color, ect. of your product to avoid any returns for exchanges.

Return address:

  • To return your product, please email us at support@eunovation.com. Upon approval, you will receive the address of the closest warehouse where you can mail the product.

Terms & Conditions:

  • We encourage customers to carefully read our Returns Policy and to please make sure all the items are eligible for return to avoid disappointment.
  • We only provide store credit for items purchased with a discount or discount code of 25% or more, from our full retail price.
  • Refunds or store credit will be issued within 30 days from the date we receive your return at our return address (listed above).
  • You have 30 days from the date your receive your order to initiate and return your item(s) for a refund or store credit. Any returns not made within this window will be rejected.
  • We provide a refund to your original payment method for all full-priced items.
  • Exchanges are provided through store credit for eligible items only.
  • We do not provide a return label or pay for returns shipping.
  • Items must be in their brand-new, unused condition and original packaging to be eligible for a refund.
  • Items returned to us that are not eligible for a refund or store credit will be discarded or sent back to you at your own expense.
  • All items purchased with a gift card or store credit are not eligible for return. Gift cards purchased and store credit issued by Eunovation cannot be exchanged or refunded.
  • All shipping charges and governmental taxes are non-refundable.
  • Cancellations are only accepted for full-priced items, within 60 minutes after an order is placed.
  • The Terms & Conditions of our Returns Policy prevail in the case of miscommunication or otherwise.

If you have any questions at all regarding our Returns Policy please reach out directly to us at support@eunovation.com and one of our customer support specialists will help within 1 business day.

 

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